Innotec Dental
Best Products, Most professional in dental equipments
Innotec Dental

About Us


Contact information:

Foshan Innotec Dental Equipment Co., Ltd.

No.10, Hengguizhong Road, Luocun, Nanhai District, Foshan, Guangdong, China

Tel: +86-757-82223197

Fax: +86-757-82223197




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Position: Home > About Us > Delivery

How Your Goods Will Be Sent?
"Shipping from China is cheaper and faster than you think!"
  •You don't need to be an expert to start importing from China.
  •We will tell you the shipping prices for your particular products - rates depend on quantity, weight, and destination - see below.
  •Once you complete your order payment, we'll ship the goods out to you typically within 1-4 business days.
  •The goods are shipped to you directly from the warehouse in China and arrive in just a few days.
  •You receive the professionally and securely packed goods at your doorstep.
  •Successful Delivery is Guaranteed.
How Fast Can I Get My Products?
  •The time from when you pay, to the time when you (or your customer) receives the goods, is typically 4-10 days.
  •Order processing, warehouse picking and packing, and dispatch:1-4 business day for orders up to 50pcs.
 Current delivery times for different express companies:

  •DHL, UPS, FedEx, and TNT: 2-5 days to deliver.
  •EMS: 4-6 days to deliver.
  •Air Mail: 3-10 days to deliver.
If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Use the website Live Chat to contact us.


How Are Goods Shipped To Me From China?
  •Depends on the size and weight of the goods. For the small ones, We'll ship them to you by air express courier, for the big ones, usually shipped by sea.
  •The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS.
  •EMS and TNT are also available for certain countries.
  •Ship with your own courier: For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.
 Air express courier:
After dispatch from warehouse,the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.
Import / Customs:
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, innotec dental will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.


Receiving Your Delivery
  •We guarantee your order will be delivered successfully.
  •Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
  •It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.
How Much Does Shipping Cost?
  •Shipping costs depend on your destination and the quantity/weight of goods you are buying. We can ship any quantity of goods to any destination!
  •Contact us to checkout the shipping choices and prices for your particular mix of goods.

Shipping Costs
  •Shipping fees are according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
  •The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
  •The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
  •All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.
  •If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.
Worldwide Shipping and Legality
  •We offer shipping worldwide to almost all locations on the planet.
  •Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the innotec dental terms and conditions, which you are agreeing to at the point of placing an order.
  •Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
  •Speak to us if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.
Returns and Refunds
  •All our products come with warranty.
  •In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.
  •If you experience any problem with a product, contact us first and we will do our best to advise you. Any returns must be discussed with us in advance, and authorized so they are sent with the correct paperwork.
  •In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the innotec dental warehouse in China are payable by you.
  •Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components - invalidates the warranty.
Read The Small Print!
  •Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
  •As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. We will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition innotec dental is not responsible for informing you of possible import restriction issues before or after purchase.
  •Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
  •If you are at all unsure about importing goods from China, start with payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!